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Privacy Policy

1. Your Information

Syspedia Technologies Private Limited (STPL/we/us/our) acknowledge your faith in us and we endeavour to maintain and secure your privacy at the highest standards. We recognize that your privacy is important to you and that you have certain rights in relation to your personal information ("information"). STPL appreciates your trust and uses your information carefully and sensibly. The aim of this privacy policy is to ensure that you understand what information we collect about you, the reasons for collection and use, and entities we share it with.

2. What Information We Collect and How We Use It

STPL receives and stores the information you enter on the Meghdut Digital Platform (MDP or Platform). Your personal details like email address, name, gender, address, phone number, and user images collected for profile pictures are generally collected. STPL may use the information for the following purposes:

  • To address any issues relating to service and sale and enhance customer experience (Cx) and transaction experience (Tx)
  • Handling orders, delivering products and services, and providing promotional offers.
  • Communicating with you through phone or WhatsApp
  • Providing an enhanced and delightful customer experience.
  • Responding to inquiries, complaints, and providing recommendations.
  • Notifying you about our products, services, beneficial schemes
  • For marketing, research, and demographic studies.
  • Responding to judicial processes and law enforcement agencies.

3. Sharing of Information

We collect your information to improve our service and offerings. We may disclose/transfer/share your information, if required, for following purposes:

  • To law enforcement authorities as required under law.
  • With our internal team for business purposes and customer experience improvement.
  • To our affiliate companies for better customer satisfaction.
  • To our advisors such as lawyers, accountants, and financial advisors.
  • To third parties providing services on our behalf.
  • As part of a corporate reorganization, merger, or acquisition, due diligence etc.

4. Security Measures

We use reasonable security measures, particularly those mandated under applicable law, to safeguard and protect your information.

5. External Links

Our Platform links to other websites that may collect information about you. STPL is not responsible for the privacy practices or the content of those linked websites.

6. Grievance Officer under Information Technology Act 2000

In case of any complaints as a result of access or usage of the Platform, you can reach out to the following person:

Mr. Dharmatma Pandey
Syspedia Technologies Private Limited
Unit 603, P.S. Qube Building,
Plot No. II D/31/1, Major Arterial Road (South-East),
Newtown, Kolkata, West Bengal 700156,
Email: info@syspedia.co.in
Phone: +919748421936